Shipping & Delivery
We ship Monday through Friday and strive to ship your order within one day (please allow for two extra days for monogrammed orders). Once your order has been shipped you will receive a tracking number, so you can follow your product. Please contact us at firstname.lastname@example.org if you have any questions about your order. Transit times in the U.S. can vary depending on your location, but orders should arrive in 2-5 business days.
We use third-party shipping providers. We are not responsible for lost, held, or damaged packages during transit. Please directly reach out to the shipping courier if any of these issues occur with your order.
If you’re interested in our items but live outside of the U.S., we offer a flat fee of $20 to Canada and $40 to the rest of the world. Please note custom charges are responsible by recipient. International sales are final sale and no returns will be accepted.
If you're unhappy with your product we will gladly accept returns or exchanges. Just send an email to email@example.com
with your name and order number. Returns will be refunded to the original method of payment. The cost of shipping to return your item will be deducted from your refund.
We can not accept returns of monogrammed items, masks and international shipments. We accept returns of our product if they are in new unused condition, with tags and original packaging and returned within 15 days of delivery.
If you received your item as a gift, please email firstname.lastname@example.org
the receipt of proof of purchase and we will send you additional return instructions.